{"id":906,"date":"2020-11-18T14:10:01","date_gmt":"2020-11-18T14:10:01","guid":{"rendered":"https:\/\/outklip.com\/help\/?post_type=knowledgebase&#038;p=906"},"modified":"2020-11-18T14:10:01","modified_gmt":"2020-11-18T14:10:01","slug":"how-to-fix-if-a-video-does-not-play","status":"publish","type":"knowledgebase","link":"https:\/\/outklip.com\/help\/article\/how-to-fix-if-a-video-does-not-play\/","title":{"rendered":"How to fix if a video does not play"},"content":{"rendered":"\n<p>If you are unable to play an Outklip video on its webpage, such as <a rel=\"noreferrer noopener\" href=\"https:\/\/outklip.com\/v\/-MIfOd1s-DjKLHwd89Lo\" target=\"_blank\">this video<\/a> or embedded on a webpage such as the one below, it is possible your internet is not allowing Outklip videos. <\/p>\n\n\n\n<iframe width='560' height='315' src='https:\/\/outklip.com\/embed\/-MIfOd1s-DjKLHwd89Lo' frameborder='0' allow='accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture' scrolling='no' allowfullscreen > <\/iframe>\n\n\n\n<p>This could happen for a couple reasons and can fixed in the following ways:<\/p>\n\n\n\n<ol><li><strong>Anti virus<\/strong>: an anti-virus or firewall on your computer is blocking Outklip video urls. To solve this: add exclusions for <strong>outklip.com<\/strong> and <strong>checkoutclip.com<\/strong> to your anti-virus, as we serve videos from these domains. This guide shows you add an exclusion for the Kaspersky anti-virus: <a href=\"https:\/\/www.kaspersky.co.in\/blog\/what-to-do-if-your-antivirus-prevents-a-website-from-loading\/6905\">https:\/\/www.kaspersky.co.in\/blog\/what-to-do-if-your-antivirus-prevents-a-website-from-loading\/6905<\/a>.  Other anti-virus vendors will have similar settings. <\/li><li><strong>Router parental controls<\/strong>:  Certain Internet Service Providers program routers with default parental control settings. These settings could prevent an Outklip video from playing. To allow Outklip videos to play, change parental control settings similar to what people are talking about in this thread for BT routers: <a href=\"https:\/\/community.bt.com\/t5\/BT-Fibre-broadband\/quot-ERR-SSL-VERSION-OR-CIPHER-MISMATCH-Unsupported-protocol\/m-p\/1998481#\">https:\/\/community.bt.com\/t5\/BT-Fibre-broadband\/quot-ERR-SSL-VERSION-OR-CIPHER-MISMATCH-Unsupported-protocol\/m-p\/1998481#<\/a> . <\/li><\/ol>\n\n\n\n<p>If neither fix 1 nor 2 above is working, we have to get more information to find the root cause of the problem.<\/p>\n\n\n\n<h2>How to get more information on why the video is not playing<\/h2>\n\n\n\n<ol><li>On an Outklip <a rel=\"noreferrer noopener\" href=\"https:\/\/outklip.com\/v\/-MIfOd1s-DjKLHwd89Lo\" target=\"_blank\">video webpage<\/a>, right click\u00a0and select\u00a0<strong>Inspect<\/strong>. A panel will open on the right with information about the webpage.\u00a0<\/li><li>Click\u00a0<strong>Console<\/strong>. See if you can spot any errors in the console messages. For example, if you see an error message such as <em>ERR_SSL_VERSION_OR_CIPHER_MISMATCH<\/em>, it means the router is preventing the Outklip video from loading.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"701\" height=\"291\" src=\"https:\/\/outklip.com\/help\/wp-content\/uploads\/2020\/11\/netwrk.png\" alt=\"\" class=\"wp-image-907\" srcset=\"https:\/\/outklip.com\/help\/wp-content\/uploads\/2020\/11\/netwrk.png 701w, https:\/\/outklip.com\/help\/wp-content\/uploads\/2020\/11\/netwrk-300x125.png 300w\" sizes=\"(max-width: 701px) 100vw, 701px\" \/><figcaption>Example of Console messages<\/figcaption><\/figure>\n\n\n\n<p>3. Click\u00a0<strong>Network<\/strong>\u00a0and see if you can spot any errors. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"703\" height=\"297\" src=\"https:\/\/outklip.com\/help\/wp-content\/uploads\/2020\/11\/realntwkr.png\" alt=\"\" class=\"wp-image-908\" srcset=\"https:\/\/outklip.com\/help\/wp-content\/uploads\/2020\/11\/realntwkr.png 703w, https:\/\/outklip.com\/help\/wp-content\/uploads\/2020\/11\/realntwkr-300x127.png 300w\" sizes=\"(max-width: 703px) 100vw, 703px\" \/><figcaption>Example of Network messages<\/figcaption><\/figure>\n\n\n\n<p>Based on Console and Network messages we can narrow down the causes for video not playing. <\/p>\n\n\n\n<p>For further troubleshooting, email us at <a href=\"mailto:hello@outklip.com\">hello@outklip.com<\/a> and we will help you resolve the issue. <\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","knowledgebase_category":[30,32],"knowledgebase_tags":[],"_links":{"self":[{"href":"https:\/\/outklip.com\/help\/wp-json\/wp\/v2\/knowledgebase\/906"}],"collection":[{"href":"https:\/\/outklip.com\/help\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/outklip.com\/help\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/outklip.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/outklip.com\/help\/wp-json\/wp\/v2\/comments?post=906"}],"version-history":[{"count":18,"href":"https:\/\/outklip.com\/help\/wp-json\/wp\/v2\/knowledgebase\/906\/revisions"}],"predecessor-version":[{"id":926,"href":"https:\/\/outklip.com\/help\/wp-json\/wp\/v2\/knowledgebase\/906\/revisions\/926"}],"wp:attachment":[{"href":"https:\/\/outklip.com\/help\/wp-json\/wp\/v2\/media?parent=906"}],"wp:term":[{"taxonomy":"knowledgebase_category","embeddable":true,"href":"https:\/\/outklip.com\/help\/wp-json\/wp\/v2\/knowledgebase_category?post=906"},{"taxonomy":"knowledgebase_tags","embeddable":true,"href":"https:\/\/outklip.com\/help\/wp-json\/wp\/v2\/knowledgebase_tags?post=906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}